- what personally identifiable information (or third party personally identifiable information) of yours is collected from you through our website
- the organization collecting the information
- how the information is used
- with whom the information may be shared
- what choices are available to you regarding collection, use and distribution of the information
- the kind of security procedures that are in place to prevent the loss, misuse or alteration of information under S3 Stores, Inc. control
- how you can correct any inaccuracies in the information.
Information Collection and Use
S3 Stores, Inc. is the sole owner of the information we collect on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this policy statement. S3 Stores, Inc. collects information from our users at several different points on this website.
When you make a purchase on our website, you choose to become a member. You provide the following information to S3 Stores, Inc.:
- Your name
- Your email address
- Your billing and shipping address
- Your telephone number
- Your form of payment
- You choose your own member identification and password to use for all future purchases on the site.
- You choose whether or not you would like to receive electronic mailings from S3 Stores, Inc.
We request information from the user on our order form when making a purchase. Here, a user must provide his/her contact and other information, (name and shipping address, shipping information, and form of payment). This information is used for billing purposes and to fill the customer's order. If we have difficulty processing an order, this contact information is used to get in touch with the customer.
S3 Stores, Inc. does not share your private information with other companies. However, we may use an outside shipping company to ship orders, and use a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. These companies may collect additional information if needed to provide you with the requested services.
The website visitor may use features of their web browser to block or delete S3 Stores, Inc. cookies, cookies used for Google AdWords, and/or cookies used for Google Display Advertising and Remarketing with Google Adwords from the user's hard drive or memory. However, by disabling cookies, certain site features and functionality may no longer work properly, and the user may not see advertising on third party websites with reminders and special offers. You can opt out of Google Display Advertising and Remarketing with Google Adwords by visiting their website and following the instructions presented on the page.
S3 Stores, Inc. database tracks the traffic throughout our site. This information is used to compile overall statistics and is not recorded at an individual level. This includes IP (internet protocol) addresses, browser type, ISP (internet service provider), referring/exit pages, platform type, date/time stamp, and # of clicks to analyze trends, administer the site, and track user movement in the aggregate. The statistics help us decide which products and services best serve our guests.
S3 Stores, Inc. uses aggregate information from demographic surveys, traffic patterns and IP addresses to customize our site. Aggregate information is occasionally shared with partners of S3 Stores, Inc. to plan advertising or promotions. We do not share any personally identifiable information.
S3 Stores, Inc. may conduct surveys and other studies of its user base and make use of the results for marketing and planning purposes. Participation in such surveys is at the user's option. We reserve the right to disclose information provided by any user through a survey, provided that no personal information identifying that user is disclosed. Circumstances under which S3 Stores, Inc. would publicly disclose aggregate information include, but are not limited to, sharing survey results with partners and/or site users, business planning, and publicizing overall usage data in press communications.
Newsletters, Catalogs, Etc.
From time to time users may be given the opportunity to "opt-in" to receive site notifications, newsletters, or other information via email. Users may remove themselves from such services at their discretion. Any email sent to an "opt-in" list will include directions for how a user may remove himself or herself from the list, or a URL where the user may find such directions. If a user wishes to subscribe to our newsletter, catalog, etc., we ask for contact information such as name, street address and email address to provide these communications. Out of respect for our users' privacy we provide ways to opt-out of these communications.
On rare occasions it is necessary to send out a strictly service-related announcement. For instance, if our service is temporarily suspended for maintenance we might send you an email. Generally, users may not opt-out of these communications, though you can deactivate your account. However, these communications are not promotional in nature.
If a user elects to use our referral service for informing a friend about us or an item on our site, we ask them for the friend's name and email address. S3 Stores, Inc. will automatically send the friend a one-time email inviting them to visit the site. We do store the friend's email and they have an option to opt-out in the communication.
Special Request Pages
Our customers can use our special request pages to inquire about products that they cannot find on the website, for special orders for example. Personal information is gathered during this process, and is used strictly for the purposes of replying to user inquiries, billing purposes and to fill customers' orders.
If a user's personally identifiable information changes (such as your phone, email or address), or if a user no longer desires our services, we offer ways to correct, update or delete/deactivate that user's personally identifiable information provided to us.
S3 Stores, Inc. takes every precaution to protect our users' information. When users submit sensitive information via our website, we take steps to protect your information both online and offline. To secure site integrity, we employ measures, including but not limited to security audits, use of encryption tools and software, and other reasonable security measures and procedures.
When a PayPal / 2CheckOut order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the standard encryption software in the industry - Secure Socket Layers (SSLs). While on a secure page, such as our order form, a lock icon appears in your Web browser. When you are not on a secure page, no lock icon will appear.
PayPal / 2CheckOut uses SSL encryption to protect sensitive information (like your credit card information) online.
Offline Security and Privacy
We do everything in our power to protect user information offline. All user information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, all employees are fully informed about our security and privacy practices and are dutifully updated as new policies are added or revised. They are regularly notified and/or reminded about the importance we place on privacy, and what they can do to ensure that customers' information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment under restricted access.
If you have any questions about security on our websites, please contact us.
If at any time we plan on using your personally identifiable information in a manner different from that stated in this policy at the time of collection, we will notify you via email. You will have a choice to allow or disallow us to use your information in this manner. If you have opted out of all communication with the site, or deleted/deactivated your account, you will not be contacted, nor will your personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our website notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.
Last modified: 8-19-13
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Telephone Customer Service
Mon-Fri: 9 a.m. to 5 p.m. EST
Toll Free: 1-800-929-2431
Tel: (616) 259-5711
Fax: (813) 944-4516
S3 Stores, Inc.
2885 Sanford Ave SW #12717
Grandville, MI 49418
S3 Stores, Inc.
27 Joseph St.
Chatham, Ontario N7L 3G4
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